FAQs

1. What is the warranty period for your built-in products?

All our built-in products, including ovens and range hoods, come with a comprehensive 2-year international warranty covering manufacturing defects.

2. Are your countertop stoves compatible with both LPG and natural gas?

Yes, our countertop stoves are designed to be convertible. They typically come set for natural gas but include a conversion kit for LPG (bottled gas).

3. What are the installation requirements for range hoods?

Our range hoods can be installed with an external flue (chimney) or with carbon filters for recirculating air if a chimney outlet is not available in your kitchen.

4. Are the ovens energy-efficient?

Absolutely. Our ovens and microwave ovens are engineered with high energy efficiency ratings (Class A or higher) to help reduce electricity consumption.

5. How do I clean my stainless steel appliances?

We recommend using a soft cloth with warm soapy water or specialized stainless steel cleaners. Avoid abrasive sponges to prevent scratching the surface.

6. Do you offer global shipping and logistics?

Yes, we manage worldwide logistics for all our household appliances, ensuring safe packaging and reliable delivery to any international destination.

7. Can I find spare parts for the Small Household Appliances?

Yes, we maintain a stock of original spare parts for all our series, ensuring your appliances can be maintained and repaired for years to come.

 

8. Do your microwave ovens have a grill function?

We offer various models; some are solo microwaves, while our premium series includes built-in grill and convection features for versatile cooking.

9. Are the free-standing series suitable for industrial use?

Our free-standing series are designed for high-performance domestic use. For professional/industrial kitchen requirements, please contact our sales team for heavy-duty options.

10. How can I become an international distributor for your brand?

We are always looking to expand our global trade network. Please reach out via our "Business Inquiry" form to discuss partnership opportunities.